You are coaching Tammy, a project manager in your program, on the benefits of program management. She is stumped as to why you would create a program so you're sharing with her all the difference benefits of a program. Which one of the following is a benefit of creating a program?

• A. Project management is centralized to the program manager.
• B. Programs always cost less than multiple projects in an organization.
• C. Programs provide centralized risk management.
• D. Program management makes communication easier among the project managers and project team.

Small changes that bypass the organization's change control procedures are called ____.

• A. Scope fault
• B. Scope creep
• C. Lag
• D. Gold plating

A program consists of four projects and three of those projects are executed by an outsourcing company as it requires specialized skills that are only available with the outsourcing company.
The program is considered high risk as the organization has never implemented such a program before. During the initial executive steering committee meeting, one of the key influential stakeholders has concerns regarding the risk management process for this program. What should the program manager do to alleviate the stakeholder's concerns?

• A. Schedule a meeting with all stakeholders to understand their risk concerns more in depth
• B. Share the program risk register with the stakeholder and explain how it is monitored
• C. Provide weekly progress updates to the stakeholder that include insights into the risk register
• D. Ask the project managers to set up weekly sessions with the stakeholder to review project risks

A program manager was assigned to a program with several component project managers.
These project managers had varying experience levels at the program management level, ranging from no experience to expert level. What should the program manager do?

• A. Provide roles for inexperienced staff who are not client facing.
• B. Establish a program management office (PMO) to facilitate sharing of resources.
• C. Create tasks to challenge new team members to ask questions.
• D. Send some of the program team members to a boot camp to ensure equal training.

Two component project managers are competing for limited resources which has led to conflict between the project managers and caused program delays. What should the program manager do?

• A. Allocate the resource to any of the project managers
• B. Resolve the conflict at the program level
• C. Allow the project managers to develop a resource plan
• D. Implement program conflict management